Future Technology Professional Services Department

FT PSD has a team of Avaya Certified Engineers and provides customers its expertise on Avaya solutions in the following areas:

Technical Consultancy

Our Technical Experts provide consultancy services by understanding customer’s business needs and translate them to solution that are designed and tailored for their specific needs.

Project Management

FT prides itself in having the best Project Managers who follow Avaya Project Implementation Methodology and successfully execute projects within the specified time frames.


Project Implementation

FT Project Team consists of Avaya Certified Engineers who carry out product installation, system configuration, testing, training and final commissioning. Best Industry practices are use for all Project Implementation.

Post-implementation support and Maintenance Contracts.

After successful Project Implementation, FT provides various support offerings to its customers.
FT has setup a dedicated Help Desk Call centre to provide support for its customers. Customers can call the Call Centre No : +971-4-6090900/+971-2-6223961 or email at helpdesk@futuretechnology-me.com


The following table describes the service and support offerings.


 
Sl no Support Type Description Response Time
      Major Minor
1
8 x 5
 Service Support Contract including Labour   & Spares
2 hrs
 24 hrs or next business   day.
2
24 X 7
 Service Support Contract including Labour   & Spares
2 hrs
 24 hrs or next business   day.
3
On call
 No Support Contract, but customer avail FT   services on charges per Hour basis
NA
NA